Exchange & Refund

At Dreams Candles, we are committed to providing high-quality products and a satisfying experience for our customers.

Returns & Exchanges

Returns or exchanges are accepted only if there is an issue with the product or if it arrives damaged.

Reporting an Issue

Please contact us within 48 hours of receiving your order and provide clear photos of the product and the issue.

Return Eligibility

• The damage or issue must be clearly visible.
• Clear photos of the product must be provided.
• Returns are not accepted for damage caused by misuse or improper handling.

Refunds

If your return request is approved, the refund will be processed using the appropriate and available payment method after reviewing the case and confirming the issue.

Please note: Returns are not accepted simply because the customer has changed their mind or no longer wants the product.